evaluation of abadeh telecommunications office performance based on client satisfaction

the aim of this research is to evaluate the performance of the office of telecommunications in abadeh in terms of client satisfaction. this is a field research which has been conducted through survey. the research population consists of twenty five managers and experts, seventy five employees of the office of telecommunications and two hundred of its customers. due to the small size of the research population, all the population was surveyed. the validity of the questionnaire was confirmed through studying organizations’ documents and by the research advisors and consultants. research reliability was assessed by calculating cronbach alpha. in analyzing the data, descriptive and analytic statistics were used. research findings represent that the observed f-values of input, process, output, feedback factors and environmental interactions were not statistically significant at p